Return Policy:
We want you to be completely satisfied with your purchase from DigiMall. If you're not happy with your item for any reason, you may return it within 4 days of the delivery date for a refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide you with a return authorization number. Please note that the return shipping costs will be the responsibility of the customer, unless the return is due to a defect or error on our part.
Once we receive the returned item and verify its condition, we will process the refund, as per your preference. Refunds will be credited back to the original payment method used during the purchase or directly in bank account in case of COD order.
Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene and safety reasons. Additionally, any items marked as final sale or non-returnable will not be eligible for return.
Shipping Policy:
We offer fast and reliable shipping to our customers all over India. Once you place an order with us, our team will process and ship it within 1-2 business days, unless otherwise specified. You will receive a confirmation email and whatsapp notification with the tracking information once your order has been dispatched.
We provide various shipping options, including standard and expedited delivery, depending on your location and preferences.
Please note that shipping times may vary depending on your location and any unforeseen circumstances such as customs delays. We strive to provide accurate estimated delivery times, but they are not guaranteed.
Exchange Policy:
If you wish to exchange an item for a different size, color, damage or style, please contact our customer support team within 4 days of receiving your order. They will assist you with the exchange process and provide you with further instructions.
To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. The customer will be responsible for the return shipping costs, unless the exchange is due to a defect or error on our part.
Once we receive the returned item and verify its condition, we will process the exchange and ship the replacement item to you. If the requested item is not available, we will provide you with alternative options or issue a store credit.